I get to tell you how to teach online – even if I don’t do anything

Background provided by Instructor: I teach an online course and the requirements for log-on time, my office hours, office location, phone number, etc. are all in the syllabus in several other places, such as in the Start Here link or in the Instructor Information.
Here is what one of my students who had been logged on for 2 hours 35 minutes in week 10 of the term emailed me:

How can you expect us to login for 4 hours a week when all we do is play matching games and answer a 5 question quiz? the matching games we play give us no credit nor does the journaling or the discussions. I didn’t ask you for a report on when I login in I dont need to be logged into the system when doing essays do I?? I have spent alot of time and effort and you just hand out bad grades. Just as you can evaluate, I too can evaluate. This is the worst class I have taken and your teaching style has really brought me down. I have had no feedback or help from you. Im sure you know what my feedback was on your evaluation. I will do my best to dry and catch up but I feel as if I should just re-take this class with a much more involved instructor. Im not here to be criticized and as a teacher and instructor you should be here to help instead of just passing me on to someone else. As I know this is not all your fault as most of it is mine due to unforseen circumstances I will be taking this to the Dean of students. As you can see I have almost no feedback or teaching from you. Yes this is an online course but you are also employed to teach online or not you should be involved with your students.

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